Returns and Refund Policy
Here, at Moxie Apparel, our customers are important to us and we want you to be happy with your purchase. It is important that you inspect your goods as soon as possible after they have been delivered.
If you are not happy with an item and the item is not faulty, you must submit a request to return the item at email@example.com no later than 10 days of receipt of purchase. Once we receive your request, we will begin the process of assisting you.
Moxie Apparel will cover the cost of returning the goods and issue you a full refund upon receiving them. Be sure that your package is delivered to us in its original condition (the condition in which it was sold) and original packaging no later than 15 business days from the day the return label is received by you.
Moxie Apparel will issue you with a full refund of the purchase price within 7 days of receiving the returned goods. Refunds are issued via the payment method that was used to purchase the goods.
Prior to returning the item, please contact us at firstname.lastname@example.org and we will guide you through our simple returns process.
Goods Damaged in Transit: If an item is damaged in transit, you must contact us at email@example.com within 3 business days of receiving the damaged item. We will make arrangements to have the item returned to us and either send you a replacement or issue a refund.
Return of Faulty Goods: If you have received a faulty item, please contact us at firstname.lastname@example.org so that we can assist you. Time frames for refunds on faulty good will vary from product to product.
Items that Cannot be Returned: In the interests of hygiene, certain items cannot be returned to us once the packaging has been opened unless the item is faulty.